1. Introduction
2. Data Collected
Enquiry & Quote Request Data
When you fill in our Contact or Request a Quote forms, we collect the information you provide, such as your name, email address, phone number, property address and details of your project. We use this solely to respond to your enquiry and, where you go ahead, to plan and deliver the work.
Shop Account & Order Data
If you create an account or place an order in our online shop (for hot tubs, saunas, swim spas or ice baths), we collect the information needed to process the order and arrange delivery: name, billing and delivery address, email address, phone number and order history. Payment is handled by our payment provider; we do not store your full card details on our servers.
Comments
When you leave a comment on our blog, we collect the data shown in the comment form, plus your IP address and browser user agent string, to help with spam detection.
Google Analytics
We use Google Analytics to understand, anonymously, how visitors use our site. No personally identifiable data is stored by us through this service. You can opt out of Google Analytics tracking using this link: Google Analytics Opt-out.
How We Use Your Personal Data
We use your personal information in the following ways:
- To respond to enquiries and provide quotes;
- To process and deliver shop orders;
- To provide customer service and after-care support;
- To meet our legal and accounting obligations;
- To keep our website secure and functioning correctly.
We do not sell your personal data to third parties.
3. Embedded Content
Pages on this site may include embedded content, such as a Google Map on our Contact page, and links to our social media pages. Embedded content from other websites behaves in the exact same way as if you visited that website directly, and those third parties may collect data about your interaction with it. Below is a list of the services we use:Google Maps
Our Contact page includes an embedded Google Map so you can see our location. Google’s own cookie and privacy policies apply to this embed. See their privacy policy here: Google Privacy Policy.Facebook & Instagram
Our site links to our Facebook and Instagram pages. These are simple links; no data is sent to Facebook or Instagram unless you click through and choose to visit those sites, at which point their own privacy policies apply.4. Cookies
This site uses cookies – small text files placed on your device to help the site work properly and provide a better experience. Cookies are used, for example, to keep items in your shopping basket, remember your preferences, and provide anonymised tracking data to services like Google Analytics. You can disable cookies through your browser settings, though some parts of the site (such as the shop checkout) may not work correctly without them.Necessary Cookies (all visitors)
- PHPSESSID / woocommerce_session: Used to identify your session and remember the contents of your shopping basket.
Necessary Cookies (logged-in customers)
- wordpress_logged_in_{hash}: Used by WordPress to keep you securely logged in to your account.
- wp-settings-[UID]: Used to customise your view of the account interface.
5. Who Has Access To Your Data
If you have not contacted us or placed an order, we do not hold any personal information about you beyond anonymous analytics. If you have submitted an enquiry or placed an order, your personal information can be accessed by:- RJS Innovative Building Ltd staff who need it to respond to your enquiry or fulfil your order.
- Trusted service providers who help us operate the site or deliver orders (such as our website host, payment provider and delivery couriers), who are only given the information they need to perform their service.
6. Third Party Access to Your Data
We don’t share your data with third parties in a way that reveals your personal information, except where necessary to provide the services you have requested from us. This includes:Payment Providers
Orders placed through our shop are processed by our payment provider, who receives the information needed to process payment securely. We do not store your full card details.Delivery Couriers
Where you order a physical product (such as a hot tub or sauna), we share the delivery details needed (name, address, phone number) with our delivery partner so your order can be delivered.Google Analytics
We use Google Analytics for anonymised website usage statistics. See their privacy policy here: Google Privacy Policy.7. How Long We Retain Your Data For
Enquiry and quote request data is kept for as long as needed to respond to you and, if you become a customer, for the duration of the project plus a reasonable period afterwards for warranty and after-care purposes.
Order and invoice data is retained for as long as required by UK tax and accounting law (currently at least 6 years).
If you have a shop account, you can ask us to see, correct or delete the personal information we hold about you at any time, except where we are legally required to retain it (for example, financial records).
8. Security Measures
We use SSL/HTTPS across our site. This encrypts communication between your browser and our server so that personal information is not intercepted by unauthorised third parties in transit.
In the unlikely event of a data breach, we will take immediate steps to secure our systems, assess the impact, notify affected individuals where required, and report to the Information Commissioner’s Office (ICO) where the law requires us to do so.
9. Your Data Rights
General Rights
If you have contacted us, hold a shop account, or left comments, you can ask us for a copy of the personal data we hold about you.
You can also ask us to correct or erase your personal data. This does not apply to data we are legally required to keep (for example, order and invoice records kept for tax purposes).
UK GDPR Rights
As a UK business, we handle your personal data in line with the UK GDPR and the Data Protection Act 2018. You have the right to access, correct, erase, restrict or object to the processing of your personal data, and the right to data portability, subject to the exemptions set out in law. If you have concerns about how we handle your data that we haven’t resolved, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
10. Third Party Websites
Social media icons and links do not connect you to any third party site unless you explicitly click on them.
Please review the privacy policy of each site you visit through links on our website.
11. Release of Your Data for Legal Purposes
It may occasionally become necessary for RJS Innovative Building Ltd, for legal purposes, to release your information in response to a request from a government or regulatory authority, or to comply with a legal obligation. We will only do this where required or permitted by UK law, and any such disclosure will be made in compliance with the law of the country you reside in.